Returns Processor (B-91-18) | Rowman & Littlefield
Rowman & Littlefield/National Book Network (NBN) is seeking a full-time Returns Processor in the Returns Department. NBN is one of North America’s largest distributors of independent trade book publishers. The successful candidate would report to our distribution center in Blue Ridge Summit, PA.

  • Process individual customer returns
    • Ensure customer accounts are credited for the returned books
    • Perform a quality control check, inspecting books to identify defects
    • Tag damaged books
    • Inspect the books for damage before returning them back to stock
  • High School Diploma or GED preferred
  • Ability to read and understand instructions
  • Ability to perform basic math computations
  • Work independently and problem solve
  • Start and complete assignments in a timely, unsupervised manner
  • Standing/walking for long periods of time on concrete floor
  • Bending, stretching, reaching, pushing, pulling and stooping
  • Must be able to work with an RF and desktop computer
  • Must be capable of lifting up to 70lbs
  • Maintain a clean and safe working environment
  • Must be willing to be cross-trained on other duties within the department/warehouse, which may require climbing stairs (working on mezzanine)
Monday – Friday, 35-40 hours per week (overtime as needed)
35 hours per week – 8:00am to 3:30pm
40 hours per week – 7:00am to 3:30pm

About the Company
Rowman & Littlefield—an independent publisher with an outstanding reputation—publishes innovative, high-quality college texts, provocative and timely titles for general readers, and professional and scholarly books throughout the humanities and social sciences. Headquartered in Maryland, R&L also has offices in New York City, Boulder, Colorado, Connecticut, and London.

Rowman & Littlefield
Lanham, MD
VEVRAA Federal Contractor

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Please refer to for Rowman & Littlefield’s Equal Employment Opportunity–Affirmative Action Policy Statement, as well as additional information relating to equal opportunity employment.