Team Lead – Returns (B-83-18 & B-86-18) | Rowman & Littlefield
TEAM LEAD – RETURNS (B-83-18 & B-86-18)
National Book Network is seeking two Team Leads for the Returns Department. Assist supervisor in coordinating activities for returns warehouse workers, equipment operators and returns processors.

Essential Duties and Responsibilities:
  • Assigns workers to work stations or equipment to meet production requirements
  • Understands and interprets the return process flow for new employees and trains new employees accordingly
  • Monitors return production and adjusts work assignments to meet daily returns production goals
  • Monitors Book Master for returns processing accuracy and production
  • Confers with supervisor to receive instructions and exchange production information
  • Assists in training workers in equipment operation
  • Supervises the returns department in the absence of the Supervisor
  • Lifting up to 70 lbs. occasionally
  • Forklift experience a plus
  • Other duties as assigned
Supervisory Responsibilities:
  • Directly supervises employees
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
  • Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Education and/or Experience:
  • Three to six months related experience and/or training; or equivalent combination of education and experience in warehousing or management
Language Skills:
  • Must have a working knowledge of Excel, Word, E-mail and WMS programs
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Hours: M-F, 7:00 a.m. - 3:30 p.m. (overtime as needed)

Method of Application:
Please apply in person Monday-Friday 9 a.m. – 4:00 p.m. at -
National Book Network
15200 NBN Way, Blue Ridge Summit, PA 17214

Rowman & Littlefield
Lanham, MD
VEVRAA Federal Contractor

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or veteran status. Please refer to for Rowman & Littlefield’s Equal Employment Opportunity–Affirmative Action Policy Statement, as well as additional information relating to equal opportunity employment.

If you are a candidate with a disability in need of an accommodation in the application process, please contact Rowman & Littlefield’s human resources department at