CUSTOMER SERVICE REPRESENTATIVES (B-65-18)


Primary Job Functions:
  • Provide prompt and effective first contact telephone and email support to customers
  • Answers incoming calls from customers & internal and external staff
  • Troubleshoot and resolve issues and customer concerns in a quick and efficient manner
  • Process orders (mail & phone)
  • Work effectively with other departments to resolve issues
  • Develop and maintain a knowledge base of the evolving procedures & customer requirements
  • Document and update customer records based on interactions
  • Recognized when to escalate any customer service questions/issues to Supervisor
  • Manage in-bound email box promptly
  • Always maintain professional and courteous verbal & written communications
  • Ability to multi-task
  • Other tasks as assigned by the supervisor to support department & company goals.

Required Skills:
  • High school diploma; Some college preferred
  • Two plus year’s experience in a Customer Service / Call Center Sales environment
  • Specific experience in demonstrable trouble shooting skills, preferred
  • Basic Computer Knowledge a must, Fluent in Internet Explorer, Microsoft office products & general computer competencies
  • Intermediate knowledge of Excel a must. Please be prepared to demonstrate knowledge & experience with Excel.

If you are interested in applying for this position, please send a resume with cover letter (including the ad number B-65-18 where you learned of the openings, and your salary history) via email to: humanresources@rowman.com.

About Our Company
An independent publisher with an outstanding reputation, Rowman & Littlefield publishes innovative, high-quality college texts, provocative and timely titles for general readers, and professional and scholarly books throughout the humanities and social sciences. Headquartered in Maryland, R&L also has offices in New York City, Colorado, Connecticut, and London.

Rowman & Littlefield
c/o Human Resources
humanresources@rowman.com

Rowman & Littlefield
Blue Ridge Summit, PA
VEVRAA Federal Contractor

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or veteran status. Please refer to www.rowman.com/Page/HR for Rowman & Littlefield’s Equal Employment Opportunity–Affirmative Action Policy Statement, as well as additional information relating to equal opportunity employment.

If you are a candidate with a disability in need of an accommodation in the application process, please contact Rowman & Littlefield’s human resources department at humanresources@rowman.com.