Bernan Distribution / It Governance Publishing
Pages: 72
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Trim: 3¾ x 6½
978-1-84928-851-4 • Paperback • November 2016 • $14.95 • (£11.95) - Currently out of stock. Copies will arrive soon.
David Clifford is a director of Pace Harmon, an international advisory firm headquartered in the USA. He has contributed to a number of publications about IT service management, writing about ITIL®, service agreements, and international standards. He also initiated and contributed to the development, and assisted with the promotion, of EXIN’s IT Service Management qualification program based on ISO/IEC 20000. He is currently Chair of the BSi committee on IT governance (ISO/IEC 38500) and contributes to the development of the IT service management standard ISO/IEC 20000 and BPO for IT enabled services (ISO/IEC 30105).
SIAM/MSI – An Introduction to Service Integration and Management/Multi-Sourcing Integration for IT Service Management explains:- The merits of a multi-sourced approach to outsourcing service towers.
- The benefits of multi-sourcing contracts with service providers for specified towers.
- How to align multi-sourced services.
- The challenges of using a multi-sourced model.
- How to determine the IT operating model (with reference to the international standards ISO 38500, ISO 38501 and ISO 38502).
- The different types of service integration models (ISI, ESI, and ETSI), and the benefits and challenges of each.
- Aggregating service-level performance.
A multi-sourcing RFP approach, taking into account structural, operational and governance requirements.