The book gives an insight into how the quality of health care may improve through the model of knowledge management and a multi-contingency approach to organizational design. The author assesses the relational triangle between knowledge management, organizational design, and the health system in Montenegro. Montenegrin health care system is presented through macroeconomic, managerial, and organizational-legal factors. The author focuses on the importance of knowledge management, leadership, organizational strategy, structure, culture and climate of health organizations. The author’s research covered public and private health institutions of Montenegro and included data collection from managers, union members, doctors, technicians, and finally, users of health services. A special part is dedicated to organizational challenges in the context of COVID-19 pandemic. The author explains how political agenda confronted with knowledge and profession and made Montenegro found itself in downward spiral in its fight against the pandemic. An abundance of diverse approaches to the quality of health services - from the point of view of service providers and users, decision makers and employees, management and trade union representatives, and private and public sector, makes the book stimulating and useful for professionals in health management, policy makers, patients, and the general audience.
Ivan Radević is employed at the University of Montenegro, Faculty of Economics in Podgorica – Department of Management and Organization.
Chapter 1: Knowledge Management
Chapter 2: Organizational Design
Chapter 3: Relational Triangle: Knowledge Management, Organizational Design and Health Services
Chapter 4: Macroeconomic Context of Knowledge and Health in Montenegro
Chapter 5: Knowledge Management in Health System of Montenegro
Chapter 6: Organizational-Legal and Management Context of the Health System of Montenegro
Chapter 7: Organizational Determinants of Health System of Montenegro (Strategy, Structure, Culture and Climate)
Chapter 8: Quality of Services of Health Organizations in Montenegro
Chapter 9: The Influence of Knowledge Management and Organizational Design on the Quality of Health Services
Chapter 10: Montenegrin Health System at the Times of COVID-19 Pandemic
“Many observers have suggested that the world's various healthcare systems should be redesigned to improve both efficiency and effectiveness. Professor Radevic's analysis of Montenegro's healthcare system offers many valuable ideas for harmonizing organizational factors and processes to achieve efficiency and managing knowledge to increase effectiveness. His book highlights the importance of organizing in the delivery of healthcare services.”
“Ivan Radevic brings together knowledge management, organizational design, and health services in a very interesting and extremely relevant context of one of the smallest countries in Europe: Montenegro. Knowledge management and organizational design offer potential significant improvements of health services in any country.”
“A truly noteworthy endeavor of a publisher and author where by researching knowledge management and organizational design, the author eliminates doubts that need for management in the 21st century is obsolete. On the contrary, Knowledge Management and Organization: Healthcare Quality in Montenegro confirms the belief that with help of listed tools, reserves can be activated with the goal of higher quality functioning of the health system in accordance with the expectation of health service users.”
Brilliantly written! The scientific monograph “Knowledge Management and Organization: Healthcare Quality in Montenegro” provides the comprehensive coverage of both contemporary knowledge management and organizational experiences and capabilities and new concepts needed for the students and managers in practice of healthcare quality in an aging society and turbulent environment characterized by knowledge sharing, aging of societies, ethical issues, economic and general uncertainty.