Lexington Books
Pages: 210
Trim: 6 x 9
978-1-66694-190-6 • Hardback • February 2025 • $105.00 • (£81.00)
978-1-66694-191-3 • eBook • January 2025 • $45.00 • (£35.00) (coming soon)
Joshua M. Bentley is associate professor of strategic communication in the Bob Schieffer College of Communication at Texas Christian University.
Chapter 1: What is an Apology?
Chapter 2: Public Apologies as Strategic Communication
Chapter 3: Ethical Issues in Public Apologies
Chapter 4: Social Media and Public Apologies
Chapter 5: Polarization and Public Apologies
Chapter 6: Cancel Culture and the Misuse of Apologies
With well-developed foundational theories mixed in with current issues, this book puts the issue of public apologies center-stage in the strategic crisis communication management literature.
— Michael James Palenchar, University of Tennessee