R&L Education
Pages: 96
Trim: 5 x 9
978-1-57886-042-5 • Paperback • October 2003 • $47.00 • (£36.00)
Patsy Johnson Hallman is dean, College of Education, Stephen F. Austin State University, Nacogdoches, Texas. Her career as an educator has included teaching at all levels, kindergarten through university. In addition, she has served as a university administrator for the past 11 years. Hallman received the University's Distinguished Professor Award several years ago; however, in addition to her interest in teaching excellence, her interests in service have led to state and national professional leadership roles and to much local community service. A recent service opportunity was chairing the City Commission for Women and Families. Hallman's research has centered on teaching effectiveness.
Chapter 1 Preface
Chapter 2 Acknowledgments
Chapter 3 1. Projecting a Positive Image
Chapter 4 2. Talking with new Acquaintances
Chapter 5 3. Introducing Others
Chapter 6 4. Using Titles Correctly
Chapter 7 5. Effective Communication: Listening, Talking, E-Mail, Written Correspondence, and Telephones
Chapter 8 6. Relating to Others in a Positive Manner
Chapter 9 7. A Positive Self Image in Public Places
Chapter 10 8. Table Manners at Restaurants
Chapter 11 9. The Welcome Visitor
Chapter 12 10. Personal Appearance and Image
Chapter 13 11. Job Interview Skills
Chapter 14 12. A Positive Image at Work
Chapter 15 13. Responding to People Who Are Experiencing Major Life Events
Chapter 16 14. Travel Manners
Chapter 17 References
Chapter 18 About the Author