Preface
Chapter 1. The Art of Communication (New section: Social Media’s Influence on Self-Concept)
Chapter 2. Verbal Communication (New sections: Micro-aggressions and Safeguards, Micro-affirmations and Building Up Others)
Chapter 3. Nonverbal Communication
Chapter 4. Listening
Chapter 5. Intercultural Communication (New section: Inclusive Language)
Chapter 6. Relationship Communication (New sections: Questions that Can Bring Insight into Conflict, Questions that Deepen Relationships)
Chapter 7. Small Group Communication (New section: Being a More Effective Online Group Member)
Chapter 8. Small Group Leadership (New sections: Facilitating Virtual Group Meetings, Developing Leader in Others)
Chapter 9. Public Speaking (New section: Giving Yourself Permission to Speak)
Chapter 10. Informative and Persuasive Speaking
Chapter 11. Interviewing (New section: Guidelines for an Online Interview)
Chapter 12. Technology and Communication (New sections: Ways to Reduce Your Digital Addiction, Improving Your Face-to-Face Interactions)
Bibliography
Index
About the Author