Come, Stay, Learn, Play: A Guide to Making the Museum Experience is a practical guide for those on the front-line of museums, as well as leadership, on creating memorable moments through extraordinary interactions. Through interviews with experience staff and research on successful for-profit models, Andrea Gallagher Nalls presents a workable manual on how to find, train, and keep effective curators of experience that will shape earned income success at your museum and form a culture of service to both the visitors, and one another.
Cultural organizations are entering what might be their most challenging era yet. In this post-pandemic, new-normal time, museums are forced to rethink archetypal visitor services and guest experience roles and this book offers ways to emerge stronger than ever before.
This offering from the American Alliance of Museums is a comprehensive resource for your museum’s frontline. Topics include:
Museum experience professionals have the incredible opportunity to serve visitors and present a place where they feel welcome, safe and inspired. Our institutions are more than just a place of learning, and greater than a repository of things. They are also community gathering places, and a place to belong.This book offers real-life stories and tested step-by-step strategies to spark ideas on how to secure visitor affection at one’s own museum.
Andrea Gallagher Nalls is the director of experience and operations at the Tampa Bay History Center, and is the Site Administrator of Chinsegut Hill Historic Site in Brooksville, Florida. She has published and presented nationally on various topics including museum membership, guest experience and visitor services. Andrea completed a fellowship at the Smithsonian Institution in Washington, D.C. and is an American Alliance of Museums Peer Reviewer for their Community & Audience Engagement Museum Assessment and Accreditation programs.
Chapter One: The Visitor Experience Staff
Chapter Two: A Whole-museum Commitment to Service
Chapter Three: Experience Staff as DEAI Advocates
Chapter Four: The Experience Economy Approach, Applied in a Museum Setting
Chapter Five: Magnetic Modeling and Dynamic Delivery; the Business of Museums
Chapter Six: One Time Visitors to Lifelong Friends
Chapter Seven: The Curators of Experience
Chapter Eight: Post-Disaster Museum Experience
Chapter Nine: On Making the Museum Experience
Making the Museum Experience Self-Assessment
About the Author
Come, Stay, Learn, Play provides a wealth of resources for the front-line museum workforce and leadership alike. This book offers numerous insights that will help guide any organization looking to elevate and improve the way they serve their audience.
The visitor experience has become increasingly invaluable as a form of strategic community engagement, and its centrality in museum operations heightened since the 2020 COVID-19 pandemic. Nalls provides a timely and comprehensive introduction to the topic of experience, and offers valuable insights into the roles museum professionals can do to support each other and (themselves!) in order to provide an honest, informative, and confident visitor experience. Come, Stay, Learn, Play warrants a place on every museum professional’s bookshelf.
One book that should be read by every visitor services manager and team member. This will help elevate not only how your team operates daily, but also every guest's experience from that point on.
Come, Stay, Learn, Play: A Guide to Making the Museum Experience offers practical, scalable tips for museums of any size to craft the best possible experience for visitors. The approachable text is packed with useful guidance to engage one of a museum’s most important assets – its frontline staff.