Come, Stay, Learn, Play provides a wealth of resources for the front-line museum workforce and leadership alike. This book offers numerous insights that will help guide any organization looking to elevate and improve the way they serve their audience.
— Brendan Ciecko, CEO and Founder, Cuseum
The visitor experience has become increasingly invaluable as a form of strategic community engagement, and its centrality in museum operations heightened since the 2020 COVID-19 pandemic. Nalls provides a timely and comprehensive introduction to the topic of experience, and offers valuable insights into the roles museum professionals can do to support each other and (themselves!) in order to provide an honest, informative, and confident visitor experience. Come, Stay, Learn, Play warrants a place on every museum professional’s bookshelf.
— Rebekah Beaulieu, director, Florence Griswold Museum
One book that should be read by every visitor services manager and team member. This will help elevate not only how your team operates daily, but also every guest's experience from that point on.
— Nick Onesty, membership coordinator for The Mariners' Museum and Park
Come, Stay, Learn, Play: A Guide to Making the Museum Experience offers practical, scalable tips for museums of any size to craft the best possible experience for visitors. The approachable text is packed with useful guidance to engage one of a museum’s most important assets – its frontline staff.
— Jeannette Rooney, assistant director of local history services, Indiana Historical Society