Trained library support staff play a critical role in assisting the user in locating and interpreting the resources available in libraries. To do so requires the knowledge and practice of library missions and roles in different types of libraries and the delivery of that information to an increasingly diverse clientele. The plethora of resources available today requires that support staff understand and implement the basic principles of information services as well as the responsibility and relationships among library departments and functional areas.
Foundations of Library Services is both a text for professors who teach in library support staff programs and an introductory reference manual for support staff who work in libraries. As part of the Library Support Staff Series, this updated edition will guide the LSS to be able to:
List of Illustrations
PART I MATERIALS
1Library Services Today: An Overview
2Acquisitions, Collection Development and Classification
3Special Collections and Non-Book Materials
5Reference Services, Reader’s Advisory and Reserves
PART II CUSTOMER SERVICE
721st Century Library Customer Service: An Overview
8Customer Service to Youth
9Customer Service to Older Adults
10Customer Service to Patrons with Special Needs
11Customer Service to Challenging Patrons
12 Library Programming and Public Relations
PART III ACCESS TO INFORMATION: A FUNDAMENTAL RIGHT
13Intellectual Freedom and Censorship: An Overview
14The Freedom to Read
15Children and Intellectual Freedom
List of Permissions
True to its title, this book covers foundational library services in a way that is easy to understand and digest. It also provides important resources for readers to learn more and dive deeper into why and how libraries serve their users. Keeler's organization is thoughtful, making it easy for one to look through the whole book or select chapters about specific services. The book is concise but full of meaningful details, and each chapter begins with a list of topics covered and a list of key terms with their definitions. At the end of each chapter, Keeler provides a summary, discussion questions, and activities that can be used to further explore and deepen understanding of the library service discussed. Including notes, an up-to-date and carefully curated list of references, and suggested readings and websites, this is an excellent overview of the basic functions of a library, and a perfect antidote for those who remark to library staff that 'it must be nice to be paid to read all day.' Recommended.
Foundations of Library Services: An Introduction for Support Staff (2nd ed.) by Hali R. Keeler will prepare all ILS support staff students (LSS) to meet the challenges affecting our libraries today. Keeler's 35 years of experience in the information science field is self-evident through her discussion questions and activities, reinforcing foundational library service concepts. As a full-time professor in an ALA certified undergraduate ILS program, I always seek textbooks that convey foundational concepts that are easy to understand with realistic examples and expectations. Keeler's book provides a blueprint towards creating a robust syllabus on the subject of library services.