Rowman & Littlefield Publishers
Pages: 206
•
Trim: 7¼ x 10¼
978-1-5381-0762-1 • Hardback • September 2018 • $111.00 • (£85.00)
978-1-5381-0763-8 • Paperback • September 2018 • $48.00 • (£37.00)
978-1-5381-0764-5 • eBook • September 2018 • $45.50 • (£35.00)
Hali Keeler, MLS, MA, is the author of the books Working with Collections: An Introduction for Support Staff, Rowman & Littlefield 2017; Foundations of Library Public Services: An Introduction for Support Staff, Rowman & Littlefield 2015; Library Technician Training programs: Library Mosaics Magazine January/February 2005, and Ghosts of Groton Bank, History Press, 2016. She is the former Coordinator for the Library Technology Certificate Program at Three Rivers Community College (2003-2011) and has been an Adjunct Professor since 1998. She teaches courses in Public Services, Technical Services, and Management Strategies. In addition to library instruction, Ms. Keeler worked as a Children’s Librarian and is the retired Executive Director of a public library. She has been a speaker and presenter at library conferences and workshops and has served in leadership roles on library boards and committees at the state and local levels.
Dr. Marie Keen Shaw is the author of the books Cataloging Library Resources: An Introduction, Library Technology and Digital Resources: An Introduction for Support Staff, Block Scheduling and Its Impact on School Library Media Centers; and the dissertation Teachers’ Learning of Technology: Key Factors, Supports and Processes Based on the Principles of Adult Learning. She currently is the Library Technology program coordinator and co-teaches an ALA-LSSC approved course Introduction to Management Strategies (LIB K127) at Three Rivers Community College in Norwich, CT. Dr. Shaw has broad experience in teamwork as a high school library director and curriculum instructional leader, as well as serving in leadership roles on library boards both locally and statewide.
List of IllustrationsList of TablesPrefaceAcknowledgementsEditorial Advisory Board1 Interpersonal Relationships and Teamwork
2 Communication Styles and Needs
3 Library Climate, Conflict, and Resolution
4 Effective Communication Skills
5 Proactive Customer Service
6 Verbal and Nonverbal Skills for Positive Interaction
7 Teaming, Decision-Making, Handling Sensitive Information
8 Team Member Responsibilities
9 Constructive Feedback
10 Project ManagementGlossary
Index
About the Author
This textbook is structured in a way that will provide a thorough introduction for library support staff on communication and teamwork. The key terms and discussion questions and activities are an added bonus!
— Susan Pinkerton, Ph.D, Professor, New Mexico State University – Doña Ana Community College