Dedication
Contents
List of Figures and Tables
Preface
Part 1
Chapter 1. Electronic Resources in Libraries
What is an Electronic Resource?
What Does an Electronic Resources Librarian Do?
The Evolving Duties of Electronic Resources Librarians
Chapter 2. Let’s Talk Tech
Basic Terminology
Access Tools
Methods of Authentication
Knowledge Management Systems
Chapter 3. Working with Vendors
Working with Vendors
Domestic and International Vendors
Types of Vendors
Initial Contact
Vendor Administration Portals
Chapter 4. Acquisitions
Pricing Options
Serials
Firm Orders
Databases
Budgeting and Renewals
Chapter 5. The Help Desk
Soliciting Help Tickets
Reporting Methods
Recreating and Diagnosing Problems
Following Up
Access Triage
Preventing Access Issues
Subscription Maintenance Checklist
Chapter 6. Licensing
What is a License?
Parts of a License
Clauses to Keep an Eye On
Evaluating a License
Negotiating a License
Physical and Electronic License Organization
Developing relationship between libraries and vendors
Chapter 7. Usage Statistics
Show Me the Numbers
Analyzing Your Data
Making Narratives for Your Data
Thinking Outside the Box
Chapter 8. Collection Development
What is Collection Development?
Bridging the Gap Between Collection Development Staff and Technical Services
Collection Development Maintenance Projects
Part 2
Chapter 9. Your First Ninety Days
Questions You Need Answered
People You Need to Meet
Tools for Your Toolkit
Chapter 10. Goal Setting and Time Management
Defining Goals
Developing Habits
Time Management Tips and Tricks
Time Logs: Moving Towards Your Ideal Work Week
Chapter 11. Training Others
Creating Effective Documentation
The Art of Delegation
How to Train Effectively
The Feedback Loop
Leading a Team of Specialists as an E-resources Librarian
Chapter 12. Support Systems
Vendor Support Centers and Training
Professional Groups, Conferences, and Listservs
Cold Calling Professional Colleagues
Appendix 1
License Review Checklist
Appendix 2
Worksheet: Questions You Need to Ask
Appendix 3
Worksheet: People You Need to Meet