Lexington Books
Pages: 206
•
Trim: 6¼ x 9¼
978-1-4985-1774-4 • Hardback • December 2015 • $108.00 • (£83.00)
978-1-4985-1775-1 • eBook • December 2015 • $102.50 • (£79.00)
Joseph R. Blaney is associate dean of the College of Arts and Sciences and professor of communication at Illinois State University.
Chapter 1: Effects of Image Repair Strategies
William L. Benoit
Chapter 2: Examining the Impact of Message Strategy on Organizational Image
Patric R. Spence, Kenneth A. Lachlan, and Leah M. Omilion-Hodges
Chapter 3: Exploring the Alignment of Image Repair Tactics to Audience Type
John Gribas, James R. DiSanza, Nancy J. Legge, Karen Hartman, and Casey Santee
Chapter 4: Crisis Communication Effectiveness: The Roles of Relationship History and Compassion
Christopher Caldiero
Chapter 5: An Empirical Test of Image Restoration Strategies
J. D. Blosenhauser, Grant Cos, and Tracy R. Worrell
Chapter 6: ‘I’m Sorry’ is Hard to Say for Lance Armstrong”
Michel Haigh and Lauren Alwine
Chapter 7: Responding to Criminal Accusations: An Experimental Examination of Aqib Talib’s 2011 Aggravated Assault Case
Kenon A. Brown and Natalie A. Brown
Chapter 8: Measuring the Enactment of IRT Via Social Media: What are Organizations and Stakeholders Saying During Crisis?
Lisa V. Chewning
Chapter 9
“Joker’s Remorse: An Examination of Failed Humor and Image Repair”
Ryan R. Montague
Chapter 10: Rejecting Parenthood: The Use and Effectiveness of Accounts in Defending Voluntary Childlessness
Jeff Halford
The essays in this text do an excellent job of making image repair typologies more prescriptive and useful for communication practitioners.
— Angela M. Jerome, Western Kentucky University
By deploying empirical research, where rhetorical case study analysis had become de rigueur this project promises to give image repair theory a reinvigorated voice in the study and practice of organizational and strategic communication.
— Brett A. Miller, Southwest Baptist University
It’s about time. There is not a book of this quality that pulls in the various strands of diversity, critical theory, social media, discourse, and brand/personal apologia. Critical race theory is a neglected but vital area of scholarship within social media and image repair areas. This book fills a gap with its relevant cases, timely discussion, and appropriate application of image repair theory. Within the communication discipline, issues of race, gender, and image repair are not connected and are out of sync with the current conversations happening. It would seem that these strands of thought would be incompatible, but this book merges these areas in a seamless, well-written way. Students and media professionals need to understand that the connective tissues between these theories are popular culture and mediated communication, and this book does that. This book and its cases are valuable for scholars and will be a needed conversation starter in undergraduate and graduate courses.
— Natalie T.J. Tindall, Lamar University