Foreword
Preface
Introduction
Chapter 1: Be a BETTER Boss
Become BETTER
B–Build Relationships
E–Explain Expectations
T–Travel the Road Together
T–Trust Your Team
E–Encourage and Expand the Good
R–Respect Employees
Chapter 2: Whisper Criticism
Chapter 3: Clarify Expectations
Performance Evaluations
Set Goals
Chapter 4: Coach for Improvement
Listen
Offer Coaching Feedback
Chapter 5: Discipline and Redirect
Employee Discipline
Discipline vs Evaluation
Chapter 6: Ensure Due Process
Chapter 7: Provide a Fact-Finding Interview
Prepare for the Meeting
Fact-Finding Hearing
Conclude the Hearing
Gather Reports from Witnesses
Chapter 8: Issue Consequences or Recommend Separation
Chapter 9: Provide Accommodations
Chapter 10: Shout Praise and Recognize
Encourage and Recognize
Evaluate Excellent Employees Fairly
Chapter 11: Document, Document, Document
Chapter 12: Don’t Avoid Difficult Conversations
Chapter 13: Lead as a Board Member Boss
Chapter 14: A BETTER Boss
Bibliography
About the Author