Preface
Acknowledgments
Introduction
1Education, Personnel, and the Labor Movement
2Organizational Hierarchy
3History of Unions and Organized Labor
4Politics in the Workplace
5The Importance of the Labor/Management Relationship
6Labor Laws
7Labor Defined Among Industries
8Leading Together
9Power
10Negotiating to Win
11Contracts, Agreements, “Handshakes,” and Past Practice
12It’s Not What You’re Selling, It’s How You’re Selling it
13When to “Go to the Mattresses”
14Communication is Key
15Trust
16Strong leadership on Both Sides
17The Willingness to make Concessions
18The Art of Negotiation
19Response to Actions
20Antiunion Animus
21Pyrrhic Victories and Strategies of Labor Unions
22Avoiding Work Actions
23To Be or Not to Be: When Something Truly Is or Isn't the Appropriate Decision
24The Goldilocks Approach: Not Too Hot and Not Too Cold
25Impact of Important Labor Court Cases, Legal Considerations, and Precedents