Society today is fragmented. There are frequent examples of harsh and abrasive discourse in social, employment, personal, and political settings. Name-calling, conceit, and vulgarity are frequently used in social media, and other forms of social interaction and discussion.
Individuals must understand the content and intent of communication. The missing link in quality and effective communication is listening. Everyone wants to be heard, but they fail to realize that all parties must listen. Listening is an essential skill and is more than simply hearing.
Communication is essential in all facets of life because it concerns not only the physical process of talking and listening, but also emotional and psychological concerns and ethics. The nature of the conversation brings expectations and either opens or closes doors to further communication.
George A. Goens. PhD served at all levels of education as a teacher, administrator, superintendent, as well as a graduate school associate professor. He has authored seven books and co-authored four others.
Chapter 1: Democracy
Chapter 2: Communication
Chapter 3: Ethics
Chapter 4: Listening
Chapter 5: Voice
Chapter 6: Active Listening
Chapter 7: Dialogue
Chapter 8: Mindsets
Chapter 9: Thinking
Chapter 10: People
Epilogue: Wisdom and Honor
In this disharmonious world, Getting The Message, artfully illustrates our societal failings highlighted by our inability to truly listen to messages being hurled at us through what seems to be an unending stream of information resources. Goens carefully explores the impacts and processes it takes to process a message and its intent. This book serves as a training manual to understand the perils of not truly hearing a message and provides a path to better one’s ability to understand information.
George Goens has given us a healing message for all times, but one that is uniquely positioned to enlighten us in times of crisis that heighten our hunger for meaningful communication. Goens acknowledges the inadequacy of language alone to communicate; he opens us to the power of the non-verbal to hear the total message. In his understanding, this is not a passive act. Deep listening can take us into new territory, perhaps challenging us beyond our comfortable filters and gifting us with new insights.
An excellent book on a topic we all take for granted. From Mortimer Adler to Ellie Wiesel the author cites historians and others that have demonstrated that listening is more than hearing and is a critical part of communication that is rarely taught.