Rowman & Littlefield Publishers
Pages: 418
•
Trim: 7¼ x 10⅜
978-1-4422-7895-0 • Hardback • March 2017 • $162.00 • (£125.00)
978-1-4422-7896-7 • Paperback • March 2017 • $98.00 • (£75.00)
978-1-4422-7897-4 • eBook • March 2017 • $93.00 • (£72.00)
Ali Hossaini is former CEO of Cinema Arts Network, a consortium of UK arts venues. Currently he is an Associate of Lord Cultural Resources, Research Fellow in the Department of Informatics, King’s College London, Research Fellow in Museum Studies at National Taipei Education University and a Fellow of the Royal Society of Arts. He received his Ph.D. in philosophy of science from the University of Texas at Austin.
Ngaire Blankenberg is internationally recognized for her work planning innovative museums and revitalizing urban spaces. As European Director and Principal Consultant at Lord Cultural Resources, the world's largest museum and cultural professional practice, Ngaire advises museums, the private sector and governments throughout the world on ways to develop their cultural assets for public benefit.
List of Figures and Tables
Preface
Gail Dexter Lord and Barry Lord
Introduction
Ngaire Blankenberg and Ali Hossaini
Section One: A new value proposition for museums in the Digital Age
Chapter 1: Discovering a New Kind of Dialogue
Chris Michaels
Chapter 2: The Omnichannel Museum
Ali Hossaini
Chapter 3: Making It Personal: Putting data at the heart of your museum
Rob Stein
Section Two: Transforming the way we relate to our community
Chapter 4: Social Media and Audience Development
Ngaire Blankenberg
Interview with Alex Espinós and Gloria Castellví: Follow Me, Growing Your Twitter Community
Chapter 5: Analytics
Katie Moffatt
Interview with Mark Pajak: A Head for Numbers
Chapter 6: Museum Learning in the Digital Age
Ngaire Blankenberg
Chapter 7: New Frontiers in the Visitor Experience
Lisa Wright
Interview with Jake Barton: Digital Pen at the Cooper Hewitt Museum
Interview with Jessica Doig: Planning New Technologies
Section Three: Transforming the way we work
Chapter 8: Content for Every Channel
Ali Hossaini
Chapter 9: The pursuit of efficient relevance: An Enterprise Content Management System
Corey Timpson
Chapter 10: Digital Collections Management
Edward Purvis
Interview with Pam Babes: Using Volunteeers for Digitization Projects
Chapter 11: Digital Project Management
Rachel Clements Walker
Interview with Adam Patron: Agile Projects at the Metropolitan Museum of Art
Interview with Eileen Wills: Digital Projects in Museums
Chapter 12: User Experience Design
Marco Mason
Section Four: Resilience and Sustainability
Chapter 13: Digital and Museum Organization
Ngaire Blankenberg
Chapter 14: IT Infrastructure
Ali Hossaini
Interview with Kevin Cunningham: Developing Flexible Infrastructure for the 21st Century Museum
Chapter 15: Digital Revenues
Ngaire Blankenberg and Ali Hossaini
Afterword: Clicks & Bricks
Ali Hossaini
About the Authors
Glossary
Bibliography
The Manual of Digital Museum Planning is an imperative reference point for museum and gallery professionals facing the challenges and opportunities of the digital epoch. The distinguished list of authors, and the breadth of themes the book covers, make it the definitive publication on this brave new world.
— Tom Wilcox, Senior Partner, Counterculture
This fascinating and valuable book shines a light on where museums could and should be heading in the digital age. It points to ways in which the experience of curators, visitors and scholars can all be transformed and, more controversially, how the power of the megabrands that dominate the museum world, and the internet, can be effectively challenged.
— John Newbigin OBE, Chair, Creative England