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Protecting Patron Privacy

A LITA Guide

Edited by Bobbi Newman and Bonnie Tijerina

Although privacy is one of the core tenets of librarianship, technology changes have made it increasingly difficult for libraries to ensure the privacy of their patrons in the 21st century library.
This authoritative LITA Guide offers readers guidance on a wide range of topics, including
• Foundations of privacy in libraries
• Data collection, retention, use, and protection
• Laws and regulations
• Privacy instruction for patrons and staff
• Contracts with third parties
• Use of in-house and internet tools including social network sites, surveillance video, and RFID
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Rowman & Littlefield Publishers
Pages: 152Size: 6 1/4 x 9 1/4
978-1-4422-6969-9 • Hardback • May 2017 • $90.00 • (£60.00)
978-1-4422-6970-5 • Paperback • May 2017 • $45.00 • (£29.95)
978-1-4422-6971-2 • eBook • May 2017 • $42.00 • (£27.95)
Series: LITA Guides
Bobbi L. Newman is a librarian, writer, and an international speaker. She is currently a Community Engagement and Outreach Specialist at the National Network of Libraries of Medicine where she is focused on helping public libraries connect their communities with evidence-based health information. She has founded several international projects including Day in the Life of a Librarian and This is What a Librarian Looks Like. She is involved in national library initiatives including past service on the National Information Standards Organization committee to develop a Consensus Framework to Support Patron Privacy in Digital Library and Information Systems and advisory committee to the Pew Internet & American Life Project research on Libraries in the Digital Age.

Bonnie Tijerina is a librarian, entrepreneur and library community convener. She is currently a Researcher at the Data & Society Institute, a New York City think tank focused on the social, cultural and ethical impact of technological development. There, Bonnie represents libraries amongst academics, civic technologists, legal experts, policymakers, and entrepreneurs. She has also created several conferences and gatherings, including the Electronic Resources & Libraries Conference.
Chapter 1. Introduction by Bobbi Newman
Chapter 2. Foundations of Privacy in Libraries by Bonnie Tijerina and Michael Zimmer
Introduction to Information Privacy
What is information privacy?
Origins of Privacy Rights
Role of Privacy in Libraries
Privacy and right to receive information
Professional Commitment to Privacy
Privacy in Action within Libraries
Challenges to Privacy in Libraries
Traditional Challenges
Technological Challenges
Chapter 3. Laws and Regulations by Deborah Caldwell-Stone and Michael Zimmer
Legal Conceptualizations of Privacy
Privacy Law and Regulation in the United States
Privacy Law and Regulation for Libraries
Chapter 4. Data: Collection, Retention, Use, and Security
Section 1: Collection, Retention, Use, and Security by Matt Beckstrom
Data collection
Data Retention
Data Use
Data security
Section 2 Risk, Benefits, and User Privacy: Evaluating the Ethics of Library Data by Andrew Asher
“Big” data usage in Libraries
Obtaining Consent
Supporting Justice
Data Practices for Libraries
Chapter 5: Third Parties by Bill Marden
Chapters 6 Library Tools: Social Network Sites, Surveillance, RFI by Bobbi Newman
Chapter 7: Privacy Training for Staff and Patrons
Section 1: The Data Privacy Project at Brooklyn Public Library by Melissa Morrone
Workshop One Introduction to Library Privacy Issues
Workshop Two Digital Privacy and Security Skills
Reflection and Conclusion
Section 2 Privacy Initiatives at The City University of New York (CUNY) by Martha Lerski and Stefanie Havelka
Leonard Lief Library and Privacy
Research Guide
Audit Initiatve
Information Literacy Classes: Mobile Privacy Issues
“Access and Privacy”: Autumn Innovation event
CUNY Initiatives
LACUNY Institute and LACUNY Privacy Roundtable
Office of Library Service Privacy Audit
Graduate Center Interlibrary Loan (ILL)
Chapter 8 Conclusion
About the Contributors
Defending library users' rights to privately read, watch, and learn anything they want is harder to assure now than it ever has been. Newman, Tijerina, and this expert group of authors unpack the complexities of the situation and make it easy to understand. Protecting Patron Privacy is an excellent resource that will help you make the right decisions to protect users at your library.
Nate Hill, Executive Director, Metropolitan New York Library Council

Protecting Patron Privacy is well-versed in history and law, grounded in theory, immersed in the lively practitioner moment. With their eyes on the horizon, the authors in this volume tackle one of librarianship's most urgent emerging issues.

James LaRue, director, American Library Association Office for Intellectual Freedom and the Freedom to Read Foundation

Understanding that privacy is both an essential right in a free society and a fundamental value within our profession, Newman and Tijerina have wisely framed this LITA Guide to consider both how libraries can promote privacy to the public through education and programming and how our own practices can protect the privacy of our users. As libraries and communities change - ebooks and digital resources, mobile devices and wearables, algorithms, smart city initiatives, the internet of things - Protecting Patron Privacy offers invaluable advice and guidance to help all of us confront current and future challenges in ways that benefit our patrons and sustain our core values.
Miguel Figueroa, ALA’s Center for the Future of Libraries