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How to Resolve Conflict

A Practical Mediation Manual

James E. Gilman

A guide to the practice of mediation as a means of resolving conflict, this short how-to manual includes all the resources needed to teach and train mediators in the skills of conflict resolution. It explains the conceptual framework of conflict and peacemaking, the stages and steps of the mediation process, and the resources necessary to conduct mediation sessions, including practice through role-playing.

The book is divided into three parts: Theory, Process, and Practice. Part I provides a conceptual framework for understanding conflict and mediation. It discusses the sources of conflict, the dynamics of power imbalances, how mediation counteracts them, and familiar styles for managing conflicts. Part II describes the stages of the mediation process. It begins with orientation and preparation for the mediation session before outlining each of the five stages of the mediation process along with a range of communication skills crucial to the success of each stage. Part III focuses on several familiar areas of human experience in which the practice of mediation is common, such as family and domestic mediation, business and organizational mediation, international mediation, and education. These chapters include customary forms and techniques used in resolving conflicts. The final chapter includes materials to manage and conduct mediation role-playing exercises.
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Rowman & Littlefield Publishers
Pages: 146Size: 6 1/4 x 9 1/2
978-1-4422-6796-1 • Hardback • January 2017 • $75.00 • (£49.95)
978-1-4422-6797-8 • Paperback • January 2017 • $27.00 • (£17.95)
978-1-4422-6798-5 • eBook • January 2017 • $25.00 • (£15.95)
James E. Gilman is professor emeritus of Philosophy and Religion at Mary Baldwin University.
Part One: Theory
1. Theories of Conflict Resolution
2. Mediation: Values and Principles
3. Sources and Styles of Conflict

Part Two: Process
4. Preparing for Mediation
5. Mediation Process I
6. Mediation Process II

Part Three: Practice
7. Family and Domestic Mediation
8. Business and Organizational Mediation
9. Criminal Justice Mediation
10. International Mediation and Education
11. Role-Play: Guidelines and Cases

Appendix 1. Diversity in Mediation
Appendix 2. Small Claims Mediation

- Basic practical guide of how to resolve conflict in a variety of settings, with a particular emphasis on peacebuilding.
- Teacher-friendly book that provides all the materials necessary to train students in the art and skill of conflict resolution.
- Pedagogical materials include review questions, exercises at the end of each chapter, and role-playing scenarios.