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Information Services Today

An Introduction

Edited by Sandra Hirsh

This essential overview of what it means to be a library and information professional today provides a broad overview of the transformation of libraries as information organizations, why these organizations are more important today than ever before, the technological influence on how we provide information resources and services in today’s digital and global environment, and the various career opportunities available for information professionals.

The book begins with a historical overview of libraries and their transformation as information and technology hubs within their communities. It also covers the various specializations within the field emphasizing the exciting yet complex roles and opportunities for information professionals. With that foundation in place, it presents how libraries serve different kinds of communities, highlighting the unique needs of users across all ages and how libraries fulfill those needs through a variety of services, and addresses key issues facing information organizations as they meet user needs in the Digital Age. The book then concludes with career management strategies to guide library and information science professionals in building not only vibrant careers but vibrant information organizations for the future as well.
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Rowman & Littlefield Publishers
Pages: 514Size: 7 3/8 x 10 1/4
978-1-4422-3957-9 • Hardback • March 2015 • $110.00 • (£75.00)
978-1-4422-3958-6 • Paperback • March 2015 • $55.00 • (£37.95)
978-1-4422-3959-3 • eBook • March 2015 • $52.00 • (£34.95)
Sandra Hirsh is professor and director of the School of Information at San José State University. Prior to joining the school as director, she worked in the Silicon Valley for more than a decade at major technology companies: Hewlett Packard, Microsoft, and LinkedIn. As an industry user experience researcher, leader, and manager, she contributed to R&D research projects and influenced the user experience of web, mobile, and TV consumer products resulting in five US patent applications and one patent. She was previously an assistant professor at the University of Arizona and has taught courses for San José State University and the University of Washington.
Part 1 - Information Landscapes: Cultural and Technological Influences

Chapter 1: The Transformative Information Landscape: What it Means to be an Information Professional Today
Sandra Hirsh, San José State University

Chapter 2: Libraries and Information Organizations: Two Centuries of Experience
Christine Pawley, University of Wisconsin-Madison

Chapter 3: Information Communities: Defining the Focus of Information Service
Karen Fisher, University of Washington
Anne Bishop, University of Illinois, Urbana-Champaign

Chapter 4: Diversity, Cultures, and Equity of Access
Patty Wong, Yolo County Library
Miguel Figueroa, Center for the Future of Libraries; American Library Association

Part 2 – Information Professions: Physical and Virtual Environments

Chapter 5: Librarianship: A Continuously Evolving Profession
Stephen Abram, Federation of Ontario Public Libraries; Lighthouse Consulting, Inc.

Chapter 6:Literacy and Media Centers in the 21st Century: School Libraries
Mary Ann Harlan, San José State University

Chapter 7: The Learning and Research Institution: Academic Libraries
Todd Gilman, Yale University Library

Chapter 8: Community Heart, Anchor, and Safe Haven: Public Libraries
Kathleen De La Pena McCook, University of South Florida

Chapter 9:Information Centers: Special Libraries
Cheryl R. Dee, San José State University
Stephen Abram, Federation of Ontario Public Libraries; Lighthouse Consulting, Inc.
Deb Hunt, Mechanics’ Institute San Francisco; Information Edge

Chapter 10:Digital Resources: Digital Libraries
Lisa Gregory, North Carolina Digital Heritage Center
Amy Rudersdorf, Digital Public Library of America

Chapter 11: Expanding the Horizon of the MLIS
Melissa Fraser-Arnott, Queensland University of Technology – San José State University (QUT-SJSU) Gateway PhD Program

Part 3 – Information Services: Roles in the Digital Age

Chapter 12: Information Needs: Understanding and Responding to Today’s Information User
Heather O'Brien, University of British Columbia
Devon Greyson, University of British Columbia

Chapter 13:Finding Information: Information Intermediation and Reference Services
Michelle Holschuh Simmons, San José State University

Chapter 14: Organizing Information: Technical Services
Sylvia D. Hall-Ellis, San José State University; Colorado Community College System

Chapter 15: Accessing Information Anywhere and Anytime: Access Services
Michael J. Krasulski, University of the Sciences

Chapter 16: Teaching Users: Information & Technology Literacy Instruction
April D. Cunningham, Palomar College
Stephanie Rosenblatt, Cerritos College

Part 4 – Information Users: Engaging, Creating, and Collaborating via Technology

Chapter 17: User Experience
Aaron Schmidt, Library User Experience Consulting

Chapter 18: Hyperlinked Libraries
Michael Stephens, San José State University

Chapter 19:Creation Culture and Makerspaces
Kristin Fontichiaro, University of Michigan

Chapter 20:Infinite Learning
Paul Signorelli, Paul Signorelli & Associates

Part 5 – Information Organizations: Management Skills for the Information Professional

Chapter 21: Management Skills
Janine Golden, University of Southern California

Chapter 22: Managing Budgets
Sara F. Jones, Marin County Free Library

Chapter 23: Managing Personnel
Cass Mabbott, University of Illinois, Urbana-Champaign

Chapter 24: Managing Facilities
Paul Glassman, William Paterson University

Chapter 25: Managing Collections
Wayne T. Disher, San José State University

Chapter 26: Managing Technology
Marshall Breeding, Independent Technology Consultant

Chapter 27: Managing Communications, Marketing, and Outreach
Christie Koontz, Florida State University; San José State University

Chapter 28: Demonstrating Value: Assessment
Cheryl Stenström, San José State University

Part 6 – Information Issues: Influences and Consequences

Chapter 29: Information Policy
Kate Marek, Dominican University

Chapter 30: Information Ethics
Martin L. Garnar, Regis University

Chapter 31: Copyright and Creative Commons
Mary Minow, LibraryLaw.com
Liz Hamilton, Dominican University

Chapter 32: Information Licensing
Celeste Feather, LYRASIS
Maura Hadaway, LYRASIS
Tom Sanville, LYRASIS

Chapter 33: Open Access
Heather Joseph, The Scholarly Publishing and Academic Resources Coalition (SPARC)

Chapter 34: Analog and Digital Curation and Preservation
Katherine Skinner, Educopia Institute

Chapter 35: Information Privacy and Cybersecurity
Cherie L. Givens, San José State University

Chapter 36: Intellectual Freedom
Barbara M. Jones, Office for Intellectual Freedom; Freedom to Read Foundation; American Library Association

Part 7: Information Horizons: Career Management and Leadership Strategies

Chapter 37: Career Management Strategies for Lifelong Success
Naomi House, INALJ.com

Chapter 38: Global Learning Networks
Jan Holmquist, Guldborgsund Public Library

Chapter 39: Leadership for Today and Tomorrow
Carol H. Sawyer, University of La Verne
Finally, sometimes a soup-to-nuts textbook is needed to gather current thinking on an issue of professional practice and to get pointers on where to go for deeper knowledge. Edited by Sandra Hirsh, Information Services Today: An Introduction serves this purpose well, with 39 essays by library leaders grouped into broad areas.
American Libraries

Information Services Today brings together many different voices through its contributors, covering a multitude of topics all combining to provide diverse perspectives and unique points of view. Bottom line: this textbook is simply a good read. . . .Information Services Today is a book created expressly for lifelong learning, for immediate access and thoughtful advice from experienced professionals who have followed this path, and now share their expertise for the benefit of the next generation. When your field is constantly changing, life-long learning is an necessary path to education, and Information Services Today can be a key investment to LIS enlightenment.

Through its comprehensive profile of the services, skills, and challenges that exist within today’s information organizations, Information Services Today: An Introduction demonstrates that though the work of information professionals may be carried on in the background, at times with little fanfare, the true impact of that work on the lives of community members is far-reaching and immeasurable.
Hack Library School

This textbook appeals to a diverse audience. It is a foundational instructional resource for information science students and lecturers, an excellent refresher on the current state of the information professions for practitioners, and a solid introduction to the information professions for general readers who want to better understand information work.
Information Management

The chapters in Information Services Today: An Introduction demonstrate the broad scope of information and the many career paths that information professionals may take in libraries and broader information-intensive enterprises. The challenge of rapid change is treated on two fronts: first, the chapters themselves represent contemporary point estimates of modern information work. The topics for discussion suggested in most chapters are structured to not only stimulate students to reflect on the status quo of the chapter’s focus but also to consider the core principles associated with the topic—principles that will carry through even as technology and work practices evolve over time. Secondly, the text has associated online materials that have the potential to allow topics to be updated and new cases or examples to be added to keep the materials fresh over time. Overall, this textbook will serve to introduce students who are preparing for information careers to appreciate the broad scope and rapid changes in our field.
Gary Marchionini, Dean, School of Library and Information Science, University of North Carolina at Chapel Hill

Information Services Today: An Introduction is a wide-ranging, edited text on topics of interest to today’s information professional. It advances the notion of librarian to that of information professional in ways that are responsible and thoughtful, while presenting challenges facing the information professions today. It is a useful text for introductory courses in library and information science programs and for professionals who would like to update their knowledge of the field.
Kendra Albright, Associate Professor, School of Library and Information Science, University of South Carolina

We are proud to offer three sets of ancillary materials for Information Services Today: An Introduction, making this a truly multimedia textbook.
  1. An online supplement for students is available at https://rowman.com/WebDocs/Online_Supplement_Hirsh.pdf
The online supplement for students offers both online materials and reading recommendations that extend the content of each chapter. While some of the online resources directly support the chapter’s key objectives, as referenced within the chapters, most of the resources are provided to extend the student’s exploration, knowledge, and application of each chapter’s subject matter. These materials will offer valuable support for student projects that may accompany the course while also expanding the students’ knowledge on the subject matter for both academic and professional application. Supplemental materials include online articles and blogs, websites and online directories, links to library and information science related social networks and communities, job resources, and book recommendations. Throughout Information Services Today: An Introduction, the editor focuses on the quest for lifelong learning. This online supplement is an essential resource that provides students with the tools and resources to begin that journey.
  1. Six 50-minute webinars are available at: http://libraryjournal.com/hirshondemand; captioned versions of these webinars are also available here: https://rowman.com/WebDocs/Hirsh_Webinar.pdf
A truly dynamic part of the supplemental materials for Information Services Today: An Introduction are its webinars produced by Rowman and Littlefield and Library Journal. The full series includes six 50-minute webinars corresponding to major sections – or parts - of Information Services Today: An Introduction. Each webinar is moderated by the book’s editor – Dr. Sandra Hirsh – and a panel of selected authors from each part of the book. Each webinar offers a well-rounded introduction, presentations from panelists, and a brief Q&A session where panelists discuss key trends, competencies, and strategies for success within the field of library and information science. The value found of the webinars is the opportunity to listen to a panel of industry experts as they address key concepts relating to their chapter and share their forward-thinking insights about what it means to be an information professional today.
  1. Ancillary teaching materials for professors who adopt the text are available by emailing textbooks@rowman.com
The online materials, developed collectively by the book’s editor and its contributing authors, equips instructors with discussion questions, recommended exercises, case studies, and cross references to aid in curriculum development. The discussion questions extend those printed in the book and help instructors foster an environment of inquiry within both the physical and virtual classroom environment. The exercises are developed by the authors to provide hands-on application of the chapter’s content. Cross references are also provided to help instructors develop rich learning experiences by overlapping related subject matter and concepts. The value found within these materials is in providing instructors a foundation for developing a curriculum around Information Services Today: An Introduction with direct insight from the book’s authors.

Ancillary Materials are available for this title. For access to these professor use only materials, please Sign-In if you are a registered user, or Register then email us at textbooks@rowman.com
Instructor's Manual. For each chapter, this valuable resource provides a variety of tools such as lecture outlines, student learning objectives, discussion questions, and other resources to simplify classroom preparation.