Rowman & Littlefield Publishers
Trim: 7 x 10¼
978-0-9655029-3-1 • Paperback • February 1999 • $54.00 • (£42.00)
Chapter 1 Preface
Chapter 2 Introduction. Community Oriented Policing and Communication Philosophy of Community Policing / Increased Community Expectations / Works Cited
Chapter 3 Chapter 1. Why They Still Don't Understand When You Told Them So Clearly:The Communication Process A Message Sent Is Not a Message Received / Content and Relational Components / One- and Two-Way Communication / Communication Context / Codes / The Communic
Chapter 4 Chapter 2. Getting to Know You: Communicating Interpersonally/ Pay Attention to Your Relational Message / Develop a Supportive
Communication Climate / Listen Actively / Respond Sensitively / Use Verbal Techniques to Enhance Communication / Be Sensitive to
Chapter 5 Chapter 3. Camels are Useful on the Desert: The Work Group Meeting
Elements of Group Meetings / Step-by-Step to a Productive Work Group Meeting / Challenges of Working in Groups / Ice Breakers for Work Groups / Works Cited / Activities
Chapter 6 Chapter 4. American's Greatest Fear: Public Speaking Understanding Your Speaking Situation / Preparing Your Talk / Dressing Up Your Talk / Delivering Your Talk / After Your Talk / Works Cited / Activities
Chapter 7 Chapter 5. The Only Certainty Besides Death and Taxes: Community Meetings Formats for Informational Meetings / Formats for Advisory Meetings / Formats for Problem-Solving Meetings / Planning a Community Meeting / Conducting the Meeting / After the Meeting
Chapter 8 Chapter 6. Beyond SARA: Creative Problem-Solving Techniques That Work Creativity / Finding Creative Solutions with SARA / Finding Creative Solutions with Creative Problem-Solving Techniques / Developing Your Creativity / Works Cited / Activities
Chapter 9 Chapter 7. Build It and They Will Come: Turning Ideas into Action Relying on Your Own Power / Building Support / Organizing the Community / Overcoming Opposition / Building Support Within Your Agency / Works Cited /Activities
Chapter 10 Chapter 8. Hello Out There: Communicating Your Success Cultivating the News Media / Attracting Media Attention / Using Specialized Media Channels / Setting Up a Web Home Page / Have Fun Out There / Works Cited / Activities
Chapter 11 Glossary / Index
This resource provides practical skill building tools to help law enforcement officers communicate effectively with the community.
— Community Policing Exchange
Provides officers with tools to improve their communication skills with community members, fellow officers, government agencies and the media.
— Crime Control Digest
Any police department that presently has a community oriented policing program, or is thinking of starting one, should get a copy of this book.
— The Law Enforcement Trainer The Law Enforcement Trainer