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Performance Measurement
Getting Results, Second Edition
Harry P Hatry
Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program’s mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.
Details
Details
Rowman & Littlefield Publishers / Urban Institute
Pages: 342 •
978-0-87766-734-6 • Paperback • January 2007 •
$53.00
• (£41.00)
978-1-4930-8303-9 • eBook • October 2023 •
$50.00
• (£38.00)
Series:
Urban Institute Press
Subjects:
Political Science / Public Policy / City Planning & Urban Development
Performance Measurement
Getting Results, Second Edition
Paperback
$53.00
eBook
$50.00
Summary
Summary
Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program’s mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.
Details
Details
Rowman & Littlefield Publishers / Urban Institute
Pages: 342 •
978-0-87766-734-6 • Paperback • January 2007 •
$53.00
• (£41.00)
978-1-4930-8303-9 • eBook • October 2023 •
$50.00
• (£38.00)
Series:
Urban Institute Press
Subjects:
Political Science / Public Policy / City Planning & Urban Development
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