Rowman & Littlefield Publishers
Pages: 336
Trim: 6 x 9
978-0-8304-1569-4 • Paperback • January 2001 • $51.00 • (£39.00)
George Beam is associate professor of public administration and past director of graduate program in public administration at the University of Illinois in Chicago. He is author of Usual Politics as well as co-author and co-editor of other books on American government, action strategies, and proposals for reforming American government and politics.
Chapter 1 Preface
Part 2 Empirical Methods and Quality Management
Chapter 3 The Quality Standard
Part 4 Quality Processes, Structures, and Personnel
Chapter 5 Processes and the Quality Movement
Chapter 6 Structures and the Quality Movement
Chapter 7 Personnel and the Quality Movement
Part 8 Improving and Advancing Quality Public Management
Chapter 9 Improving Quality Public Management
Chapter 10 Advancing Quality Public Management
Part 11 Appendix A: Quality Management Theorists, Practitioners, and Associations
Part 12 Appendix B: Critiques and Assessments of Quality Management and of the Quality Movement in Government
Here is a product that is quality. It is both practical and readable.
— Paul Simon, U.S. Senator (Illinois, 1984-97); Director, Public Policy Institute, Southern Illinois University at Carbondale
Well-organized. Should be required reading for those interested in improving the quality of public management.
— Michael E. Milakovich, University of Miami
Provides a thorough review of quality management and would be a good addition to appropriate Public Administration classes, as well as to training workshops.
— Dale Krane, University of Nebraska at Omaha
Clear, concise format. An excellent introduction to public management techniques.
— Jerry Koehler, University of South Florida; co-author of Continual Improvement in Government: Tools and Methods
Provides step-by-step guidance to public sector organizations for how best to use teams to sustain continuous increases in performance outcomes that matter to public sector organizations and the citizenry. It is through books like this that we can hope to find our way into a more productive 'public square'.
— Douglas K. Smith, Management Consultant, co-author of The Wisdom of Teams and author of Taking Charge of Change and Make Success Measurable!