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Comparative Perspectives on E-Government

Serving Today and Building for Tomorrow

Edited by Peter Hernon; Rowena Cullen and Harold C. Relyea - Contributions by Jeffrey W. Seifert; Kirsti Nilsen; Sue Burgess; Jan Houghton; Rachel Lilburn; Robert E. Dugan; Lennard G. Kruger; Kenneth Flamm and Anindya Chaudhuri

In the 1990s, many governments began to use information and communications technologies, especially Internet applications, to improve the efficiency and economy of government operations and to provide their citizens, the business community, and government officials with information and services. The goal of e-government is to become entrenched in the everyday lives of these people so that they become reliant on Internet access to government. Comparative Perspectives on E-government draws upon the expertise of its contributors, who have conducted research and policy analyses related to government information policy and e-government, and who have published previously in these areas. The focus of coverage is on five countries (Australia, Canada, New Zealand, the United Kingdom, and the United States) and topical issues such as the digital divide, the balance between access and security in the aftermath of 9-11, trust in government, the citizen's perspective on e-government, and the evaluation of government Web sites. The book addresses the need to understand the phenomenon of e-government better_its development, mission and goals, success in achieving those goals, and future plans_extending an inquiry to both developed and developing countries. An additional need for detailed cross-country analyses and comparisons, introduced here, is also addressed. « less more »
Scarecrow Press
Pages: 424Size: 7 1/4 x 10
978-0-8108-5735-3 • Hardback • March 2006 • $107.00 • (£70.00)
978-0-8108-5357-7 • Paperback • March 2006 • $67.00 • (£44.95)
Peter Hernon is a professor at Simmons College, Graduate School of Library and Information Science. He is the coeditor of Library & Information Science Research and founding editor of Government Information Quarterly. Rowena Cullen is an Associate Professor in the School of Information Management at Victoria University of Wellington, where she teaches in the Master of Information Management and Master of Library and Information Studies programs. She is on the editorial boards of the Journal of E-Government, Health Information and Libraries Journal, Journal of Academic Librarianship, Performance Measurement and Metrics, Education for Information, and LibRes. Harold C. Relyea is a specialist in American National Government with the Congressional Research Service (CRS) of the Library of Congress.
Part 1 List of Figures and Tables
Part 2 Preface
Part 3 Part I: Introduction
Chapter 4 1. E-government: Transforming Government
Part 5 Part II: Individual Countries
Chapter 6 2. E-government in the United States
Chapter 7 3. E-government in the United Kingdom
Chapter 8 4. E-government in Canada
Chapter 9 5. E-government in Australia
Chapter 10 6. E-government in New Zealand
Part 11 Part III: Foundational Issues
Chapter 12 7. Trust in Government
Chapter 13 8. Access and Security
Chapter 14 9. Trends and Challenges in Archiving E-government Records
Part 15 Part IV: Audience Issues
Chapter 16 10. Citizens' Response to E-government
Chapter 17 11. More Citizen Perspectives on E-government
Part 18 Part V: Results and Evaluation
Chapter 19 12. Government Portals
Chapter 20 13. Performance Metrics—Not the Only Way to Frame Evaluation Results
Part 21 Part VI: Consequences
Chapter 22 14. E-government and the Digital Divide
Chapter 23 15. Broadband Internet Access and the Digital Divide in the United States
Part 24 Part VII: Conclusion and Improvements in E-government
Chapter 25 16. The Internet, the Government, and E-governance
Chapter 26 17. Advancing E-government
Part 27 Bibliography
Part 28 Index
Part 29 About the Editors and Contributors
The concern here is not whether citizens, businesses, and government officials should become reliant on Internet access to government, but the obstacles to that goal and how they may be most effectively overcome. Researchers in Australia, Canada, New Zealand, Britain, and the US discuss such aspects as the digital divide, the balance between access and security after 9/11, trust in government, citizens' perspectives, and the evaluation of government Web sites.
Reference and Research Book News, August 2006

...this is an outstanding contribution to a rapidly developing area of research.
The Electronic Library, Vol. 24, No. 6, 2006

...an interesting study...
Australian Academic & Research Libraries

Comparative Perspectives on E-government collects for its readers, in one volume, the thoughtful analysis of the discourse of information policy most important to researchers. It is a wonderful entrance into a developing political institution.
College & Research Libraries, Vol. 68, No. 1 (January 2007)

This edited volume brings fresh research perspectives on comparative e-government. The authors provide in-depth anaylses of the evolution, nature, and emerging impact of e-government on public service....The authors do a superb job of describing how public institutions provide and regulate e-governments.
Eric E. Otenyo, Northern Arizona University; Journal of Information, Technology & Politics