Mirroring changes in the business world, library administration has been decentralized and middle management positions have been "downsized." At the same time, quality and customer satisfaction has been increasingly emphasized. This revised and updated edition provides an excellent resource for library administrators and a useful text to prepare future administrators for the tumultuous changes they will face as their libraries move toward the twenty-first century. It discusses the modification and transformation of the goals, purposes, and functions of libraries. Martin reviews new concepts such as participatory administration and total quality management, and discusses the impact of electronic access on the dissemination of information and the purpose of libraries. With bibliography for further reading.
Praise for the Previous Edition:
"Using his long professional experience to good advantage, Martin has produced a text that is an excellent blend of theory and practice and should serve as the standard guide for many years to come.... Not to be missed." —WILSON LIBRARY BULLETIN
"Will be particularly useful to library students as well as others interested in a handbook on this subject." —JOURNAL OF ACADEMIC LIBRARIANSHIP
"Clear prose and good organization..." —LIBRARY JOURNAL