Rowman & Littlefield Publishers / IBM Center For Business Of Government
Trim: 5¾ x 9
978-0-7425-2797-3 • Paperback • December 2002 • $50.00 • (£38.00)
Mark A. Abramson is executive director of The IBMEndowment for The Business of Government. Prior to joining the Endowment, he was chairman of Leadership Inc. Mr. Abramson served as the first president of the Council for Excellence in Government. He also served in the Office of the Assistant Secretary for Planning and Evaluation in the U.S. Department of Health and Human Services.
Therese L. Morin is responsible for leading the IBM Information Technology Solutions practice area within the Public Sector group. In that capacity she leads over 600 IT professionals. Her current teaching and research focuses on e-government, e-business, and e-service, with a particular focus on understanding and using technologies such as the Internet and wireless/mobile channels for government processes and services.
Part 1 The E-Government Challenge
Chapter 2 E-Government : A Progress Report
Part 3 Government on the Web
Chapter 4 The State of Federal Websites: The Pursuit of Excellence
Chapter 5 Enhancing E-Service Delivery in State Government
Chapter 6 Federal Intranet Work Sites: An Interim Assessment
Part 7 E-Government in Action
Chapter 8 Leveraging Technology in the Service of Diplomacy: Innovation in the Department of State
Chapter 9 State Government E-Procurement in the Information Age: Issues, Practices, and Trends
Chapter 10 Internet Voting: Bringing Elections to the Desktop
Part 11 Challenges Facing E-Government
Chapter 12 Financing and Pricing E-Service
Chapter 13 Public-Sector Information Security: A Call to Action for Public-Sector CIOs
Chapter 14 Preparing for Wireless and Mobile Technologies in Government
E-Government 2003 provides CIOs and government executives with a balanced and well-researched look at how the public sector is embracing technology and service delivery today.
— Public Cio