Bernan Distribution / The Stationery Office
Pages: 176
Trim: 8¼ x 11
978-0-11-331487-4 • Paperback • January 2016 • $120.00 • (£92.00) - Currently out of stock. Copies will arrive soon.
Assembled by the Practitioner Architect Team of Kevin Behr, Karen Ferris, Lou Hunnebeck, Stuart Rance, Barclay Rae and Paul Wilkinson, a team of renowned ITSM experts under the guidance of AXELOS' Kaimar Karu, ITIL Practitioner Guidance concludes with a practical toolkit containing templates, worksheets and assessments that will help ITSM professionals to improve the value of the service they provide to their customers.
- Built around the syllabus of the ITIL Practitioner qualification
- The only book allowed into the ITIL Practitioner exam
- A practical guide to implementing day-to-day ITSM improvements
- Comes with a handy toolkit containing templates, worksheets and assessments which can be used within the Practitioner's daily work practices.